This hotel perfectly suits me! The friendly staff always assist, like helping me get a local food delivery. I enjoy the great wi-fi, restaurant, and sauna. Just a tip, ask for an in-room breakfast. Returning for Easter!

Recommend it for couples seeking comfort

We felt right at home when the staff went above and beyond to prepare the crib for our baby, even provided a duvet and pillow just for them. Plus, the location was great, just a short walk from the lake and nice restaurants, made it easy to enjoy the city.

Kind front-desk staff made checking in easy.

I had a terrible experience during my stay. The hotel demanded a deposit that contradicted their own policies, leaving me feeling scammed. Additionally, the mini-bar charges were misleading, which I found out only after using it. To top it off, my attempts to reach out about these issues were largely ignored, resulting in a very frustrating experience overall.

The calming colors and spacious layout of the room made it an ideal workspace.

The air conditioning unit was a bit noisy at times, which affected my sleep.

pleasant stay with room for improvement

The staff were exceptionally friendly, offering assistance at every turn. My Superior Double Room was clean and well-appointed, providing a comfortable retreat. The city view from my window added a lovely touch to the ambiance, making my evenings enjoyable.

However, the dining options could benefit from a more varied menu.

I recently had the best time here! The food at the hotel restaurant blew me away with its exquisite Swiss chocolate-infused menu, and the cozy ambiance for dinner was perfect. My spacious room included a Nespresso machine and was impressively clean. I can't wait to return!

perfect spot for weekend city strolls and nearby parks

I truly enjoyed my stay with nice amenities and friendly staff while being just a short walk from the beautiful Flower Clock and the scenic Parc des Bastions, which made my city strolls delightful and relaxing.

The design of the Eastwest Hotel By Malone is elegantly cozy, with well-maintained common areas that offer a welcoming atmosphere. The accessibility made my stay enjoyable and stress-free, which is a true delight for a senior traveler like me.

Air conditioning service responsiveness could improve.

I had a terrific stay here. The staff was friendly and always ready to help. My room was spacious and clean, with a great view. I enjoyed the complimentary public transport pass, which made exploring easy. The location was perfect, just a short walk to the lake. 🌟

The stay was overall quite pleasant with spacious rooms that felt clean and fresh. The staff's helpfulness made a big difference. they were attentive to our needs and provided great suggestions for local attractions. However, the air conditioning was not responsive and caused a few uncomfortable nights. The decor was charming, which added to the cozy atmosphere during our stay.

Ask for recommendations for nearby dining options upon check-in. the reception staff can guide you to excellent local spots you might overlook.

would love to stay here again

The room was super comfy with a Nespresso coffee machine, water, and snacks that were regularly refilled. We had amazing views of the skyline and the Alps from the fifth floor. I loved the sliding doors for bathroom privacy. Plus, there were nice Clarins products in the shower. The staff was really friendly and even lent us an adaptor. Location-wise, we were just a stroll from the lake and train station. Perfect!

The hotel features an advantageous location just a short stroll from the main station and the lake, perfect for exploring. The cleanliness and comfort of the Deluxe Double Room stood out, with a spacious feel and excellent amenities. The staff exhibited remarkable hospitality, swiftly accommodating requests like extra bedding and providing helpful tips. However, the lack of an accessible handrail by the steep bathtub was concerning. Additionally, while the room service meal was exquisite, the breakfast options felt overpriced, leading to hesitation on dining choices during the next visit.

The Eastwest Hotel By Malone features elegant decor and a cozy atmosphere with well-maintained common areas. The location is easily accessible, allowing for a pleasant and convenient stay for seniors like myself.

Improve the air conditioning service responsiveness.